Description

Hours: 9:00am – 5:00pm on Monday – Friday

Immediate Supervisor: Assistant Director of Housing Coordination

Department: Client Solutions

Position Purpose:

Austin Street Center’s vision is to end homelessness among the most vulnerable persons in our area, and women on the streets experience some of the greatest risks.  The Sisterhood program exists to stand in the gap, providing women a protective, trauma-informed, and highly supportive environment specializing in care for women living with a serious mental illness and a history of trauma.  The Case Manager III will act as the team leader, providing team training and acting as the primary contact for all client-facing services in the Sisterhood program.

We are looking for a  compassionate, knowledgeable, engagement superhero who can connect with women in crisis and guide them to the solutions they most deeply want but struggle to find.  This person will ensure that daily classes and programming are effective and that their caseload as well as the entire program is successful at ending their homelessness as quickly and permanently as possible, transforming the lives of women in crisis through the magic of sustainable housing.

Primary Responsibilities

Provide housing coordination services to an assigned caseload
Equip and empower Sisterhood team members to achieve housing goals with their caseloads
Document services in the community HMIS system
Assist with completing and integrating referrals to the Sisterhood program to ensure maximum continuous occupancy

Qualified individuals, please send a resume to hr@austinstreet.org. Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.

Requirements

Required Skills, Knowledge, and Abilities:

Bachelor’s Degree in social work or other human services field (psychology or sociology preferred) and additional experience in human services
Valid Texas Driver’s License
Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
Excellent customer service skills, especially when working with “difficult” customers
Ability to teach and train groups of clients and team members for life skills and professional development
Ability to communicate effectively, both orally and in writing
Ability to innovate and embrace best practices in shelter and housing services delivery
Ability to adapt to change
Ability to communicate clearly with outside providers and partners, especially victim services and behavioral health care providers
Additional Experience a Plus:

Master’s Degree and/or licensure in human services field, especially in social work
At least three years’ previous professional experience in trauma-informed and housing-focused case management is highly desired
Bilingual in Spanish
Lived experience with homelessness and/or recovery
Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
U.S. Military service