Description

The position of Assistant Nursing Supervisor is designated to be a member of the management team that has direct, day-to-day contact and influence on the actions, attitudes and performance of our staff. While this job description will cover many of the job requirements and expectations of the Assistant Nursing Supervisor, it is meant as a guideline, not a complete list. The Nursing Supervisor is expected to make decisions based upon Company Policy, Patient Care, Client Service, Employee and Client Safety and the General Well-Being of the Hospital. The Assistant Nursing Supervisor reports directly to the Nursing Supervisor, Practice Manager and Medical Director and is expected to use their own professional judgment in a variety of situations with and/or without direction from their direct reports. Seniority does not play a factor in the position of the Assistant Nursing Supervisor’s hiring or job performance.

Duties for this job position will include the following but is not limited to:

Works the direction of the Nursing Supervisor, Practice Manager and Medical Director to assist in recruiting, selecting, training and coaching employees
Maintains hourly staff by coaching, counseling and discipline as needed; assist in planning, monitoring and completing regular performance evaluations to achieve the highest levels of patient care and client service
Maintains and adjusts the scheduling of hourly staff to achieve superior patient care and client service.
Assures quality of care by developing and enforcing hospital philosophies and protocols with the Nursing Supervisor and Medical Director
Maintains safe and clean working environment; reports all deficiencies to the Nursing Supervisor and Practice Manager for repair
Enforces adherence to medical and safety standards to comply with all regulations and hospital policies
Assures superior client service by developing and enforcing non-medical philosophies and protocols with the Nursing Supervisor and Practice Manager
Ensures operation of medical and administrative equipment by verification of manufacturer’s specifications, overseeing preventative care, troubleshooting malfunctions, reporting repair needs to the Nursing Supervisor and Practice Manager and calling for services and repairs in their absence.
Works to resolve client complaints with assistance of the Nursing Supervisor, Medical Director and Practice Manager
Works to resolve staffing complaints with assistance from the Nursing Supervisor and Practice Manager if needed.
Explains and communicates protocol and policy changes to the staff regularly.
Requirements:

CVT ; Minimum 5 years’ experience in the Veterinary field, previous RDVM /ER/Specialty experience preferred
Attentiveness to details
Ability to supervise large and small groups of employees
Ability to grow, accept and lead employees in an ever-changing environment
Ability to assess, analyze and drive solutions for a variety of work-related issues
Ability to produce desired professional achievements using a wide variety of employees with various personalities, motivators, experiences and skill sets
Ability to prioritize, delegate and achieve deadlines
Ability to exert average physical effort
Excellent communication skills (both written and verbal)
Ability to adapt to differing personality types while achieving desired results.

Time Management:

The normal work week is around 40 hours per week
From time-to-time communication maybe required during off hours
Encourage employees to be empowered in decision making in your absence to limit contact during time off to emergency situations only
The nursing supervisor should expect to divide time between office work and working directly with the staff.
A desired balance would be 15% managerial and 85% hands-on.
Expectations:

Attitude and Professional Actions

The Assistant Nursing Supervisor will exhibit the following characteristics:

* Maintains a positive attitude towards their duties and PETS

* Maintains a supportive and professional attitude towards PETS Policies while provide a leadership example for subordinate staff

* Maintains a professional working relationship with all employees, no exceptions

* Creates and maintains a professional working environment for all employees

* Does not openly criticize Shareholders, Veterinarians or Clients to subordinate employees

* Does not openly criticize PETS policies and procedures

* Understands that decision made during the course of their employment are for the betterment of PETS, not personal agendas or goals

* Understands, accepts and supports changes at PETS as the hospital grows

* Admits errors and adjusts behaviors and actions based on those situations

Patient Care

The Nurse Supervisor will follow these guidelines and provide support for all employees working on their shifts to do the same:

* Completes all treatments for all patients in a timely manner and directs others to do the same

* Maintains proper and accurate patient charts

* Provides all patients with superior care and attention

* Follows Veterinarian’s verbal and written orders for the care of all patients

* Reports any errors in treatment, drug dosing or omissions of Veterinarian’s orders immediately to the Veterinarian on duty and/or Nursing Supervisor

* Reports and equipment, inventory or staffing concerns to the Nursing Supervisor and Practice Manager in writing

* Models and encourages superior customer service skills to all clients

Staff Management

The Assistant Nursing Supervisor will follow these guidelines for coaching subordinate staff:

* Treats all employees in a similar manner showing respect and professionalism

* Understands that personal relationships with employees outside of work can create difficulties in managing staff while at work. Avoids conflicts of interest with staff members

* Identifies areas that employees are struggling and coaches them to improve daily

* Provides employees with proper training to complete procedures and treatments efficiently

* Speaks professionally with staff to correct areas of poor performance, poor attitude and unprofessional behavior

* Models and encourages a professional attitude towards clients, patients, Veterinarians, Shareholders and other business contacts of PETS

* Reports staffing concerns to Practice Manager in writing including nature or concerns, steps taken to correct to date and desired outcome of the situation

* Models and encourage a safe working environment for all employees

* Models and encourages adherence to PETS Policies

* Does not ignore problems in employee behavior, performance and attitude, but works to correct them as they occur

* Understands that disciplining employees and correcting poor performance is meant to improve the overall quality of service and care provided at PETS not demean or discourage team members

* Does not speak to staff in a demeaning or demoralizing nature

* Accepts and offers constructive criticism to and from other employees without making those comments a personal attack or criticism

* Serves as liaison on issues between nursing staff and Veterinarians through clear open dialogue with Veterinarian including nature of concern, ideal outcome of situation and factual extent of concern

* Understands the ultimate decisions for treatment plans rests solely on the Veterinarian and does not encourage, support or participate in public criticism of those treatment plans

* Actively coordinates the nursing staff while delegating tasks in a professional manner to subordinate employees

Requirements

CVT ; Minimum 5 years’ experience in the Veterinary field, previous RDVM /ER/Specialty experience preferred
Attentiveness to details
Ability to supervise large and small groups of employees
Ability to grow, accept and lead employees in an ever-changing environment
Ability to assess, analyze and drive solutions for a variety of work-related issues
Ability to produce desired professional achievements using a wide variety of employees with various personalities, motivators, experiences and skill sets
Ability to prioritize, delegate and achieve deadlines
Ability to exert average physical effort
Excellent communication skills (both written and verbal)
Ability to adapt to differing personality types while achieving desired results.