Description

Workers compensation case manager role, located in the Newcastle CBD, offering hybrid work in office & home Your new company
A leading Australian Insurer is expanding their case management team, who are values-led, people-focused, and committed to supporting individuals through challenging periods of their lives. They are passionate about their employees and actively promote from within the business. This is an organisation where people strive and are looking for like-minded people to join their Newcastle team.
Your new role

Manage a portfolio of ongoing cases, supporting individuals over time rather than handling one-off matters

Build and maintain relationships with people experiencing injury, illness, or life-impacting events

Coordinate appropriate support services and next steps aligned to individual needs and recovery goals

Engage with internal teams and external service providers to ensure timely and appropriate outcomes

Monitor progress, identify barriers, and help guide matters toward resolution

Balance multiple cases while maintaining consistent communication and follow-up

What you'll need to succeed

• Previous experience in workers compensation, personal injury claims, insurance claims, or a related customer-focused environment (rehabilitation work, social work, or similar - different types of case management backgrounds could work for this role)
• The ability to manage sensitive, sometimes complex situations with empathy and professionalism
• Strong communication skills and confidence building rapport over ongoing interactions
• Comfort managing a portfolio and prioritising competing needs over time

What you'll get in return

• A full-time role, working in the Newcastle CBD, Monday to Friday, standard business hours
• Flexible working arrangements, including hybrid work options and a 9-day fortnight
• Competitive salary up to $95k dependent on experience.
• Opportunities for career progression within a large, established organisation
• Supportive team culture with strong leadership and mentoring
• Access to wellbeing initiatives, learning support, and employee benefit programs

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Joshua Sterling now on 02 8226 9613 or joshua.sterling@hays.com.au#2994580