Description

The Executive Director is a key member of Hebrew SeniorLife’s (HSL) Senior Living leadership team and HSL’s senior staff, and as such is responsible for all aspects of the business for the community they manage. These responsibilities include but are not limited to financial management, employee engagement, retention and development, resident well-being and engagement, quality assurance, family relations, and regulatory compliance.

     Core Competencies:

• Strategic Orientation: Anticipates market, customer, industry and economic trends, issues and development, and takes the initiative to identify new innovative opportunities to create competitive advantage for the organization.

• Results Orientation: Focuses on delivering superior performance by setting and achieving stretch goals.
• Organizational Know-how-understands and uses formal structure, important relationships and culture within HSL and with external customers to accomplish work objectives and outcomes.
• Impact and Influence: Persuades, convinces, and enlists others to support and adopt a course of action or direction in support of organizational goals.
• Customer Service Orientation: Takes personal responsibility for understanding the real and underlying needs of customers’ and anticipating and meeting their expectations to establish viable, long-term relationships.
• Teamwork and Collaboration: Works effectively within a team, group and across the organization and accomplishes tasks and desired results while behaving constructively as opposed to separately and competitively.
• Building People Capability: Develops and empowers others to ensure a ready and skilled supply of talent to meet future business needs.
• Change Leadership: Creates direction and purpose for others, energizing, motivating and inspiring them to support organizational change initiatives.
• Communication: Absorbs, comprehends and exchanges information effectively with others, enhancing mutual understanding of ideas, issues and desired action.
• Managing Complexity: Uses experience, knowledge and training to manage effectively in increasingly difficult and ambiguous situations, making the best decisions possible at the time.
• Innovation and Creativity: Develops, implements, sponsors or supports new and improved methods, procedures, products, processes, solutions, etc. to improve performance.

Community Responsibilities

• Provides strategic and tactical leadership to optimize performance and effectiveness
• Develops and rolls out new initiatives, establishes and maintains relationships, and achieves financial results which align with HSL’s goals and objectives
• Creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and employees
• Manages and is accountable for financial performance including setting and meeting goals related to occupancy, EBITDA, cash flow, and capital.
• Oversees capital expense planning, budgeting, and project execution consistent with site capital needs assessment and organization-wide goals.
• Partners with R3 Program Leadership to ensure alignment with model and fulfillment of key components
• Manages relationships and conducts contract negotiations with vendors in conjunction with HSL central purchasing.  Seeks to utilize minority and women owned businesses and labor, consistent with organizational goals.
• In partnership with the EVP, Senior Living, develops long-range objectives and strategies for the community including the development of the annual operating budget, including census, payroll, staffing and capital forecasts as well as growth opportunities

• Motivates employees through staff appreciation and recognition, consistently promotes positive employee relations and professional growth, and resolves grievances in a proactive manner
• Effectively supports employee wellbeing by implementing programs and initiatives that meet staff needs and responding to feedback from employee engagement surveys
• Assures that resident services reflect the highest quality in conformance with federal and state law and HSL standards
• Leads all aspects of the operation to ensure compliance with HSL policies and procedures, safety and fair housing guidelines, and to mitigate risk
• Establishes the goals and priorities and oversees the implementation of all associated initiatives.
• Develops a positive rapport with all state and local regulatory representatives, emergency responders, government officials, public agencies including HUD and MassHousing, and community groups
• Reviews and ensures accuracy and timeliness of required HUD reporting
• Ensures the delivery of quality care and services and promotes positive resident and family relations, responding promptly and appropriately to resident needs, requests and concerns
• Establishes and ensures effectiveness of the community emergency preparedness plan
• Encourages resident interaction and promotes a culture that focuses on what matters most to each resident
• Maintains positive relationships with residents, family members, and prospective residents, acting as a point of escalation for all issues, including resident grievances.
• Reviews reports and trends related to resident issues and takes appropriate action
• Ensures that marketing strategies are appropriate and that census goals are met, including monitoring of timely and efficient apartment turnovers

Additional Organizational Responsibilities

• Builds and maintains effective relationships with colleagues across the organization, including shared services teams and other sites
• Works closely with executive directors of other HSL senior living communities to establish best practices, coordinate initiatives, and enhance operations
• Demonstrates the ability to identify and build relationships within the local area
• Oversees coordinated services across multiple sites as determined/needed (e.g. may lead a cross-organizational task force or work group)
• Leverages effective and appropriate HSL infrastructure to support operations
• Plays key role in the design, development, construction, zoning, and financing of new sites, in partnership with Real Estate Development team, as needed based on location
• Attends regular meetings at other campuses and manages other organization-wide endeavors and committees, including HSL Board Committees and Senior Staff

Qualifications:

• Bachelor’s degree with 10 – 15 years’ experience in management, senior living, or other relevant experience.
• Ability to lead by example with strong commitment to HSL’s mission, goals, and cultural beliefs
• Ability to effectively listen and communicate verbally and in writing
• Ability to inspire and motivate staff while promoting honesty, trust and respect
• Ability to critically review and assess processes, problems and operations to determine creative improvements and solutions
• Ability to make difficult judgments and decisions impacting large numbers of residents, and employees
• Prior experience developing and managing a budget
• Prior experience and/or a desire to work with the elderly population, preferred
• Thorough knowledge of property management best practices
• Advanced proficiency and hands-on experience with managing large and/or complex communities
• Experience establishing successful working relationships within the public sector
• Demonstrated experience with strategic short and long term planning
• Demonstrated leadership, organizational, and operational skills
• Knowledge of basic accounting/finance with strong analytical ability
• Strong negotiation and mediation skills
• Excellent communication and customer service orientation
• Success with leading change and openness to innovation